Refund Policy

Last updated: 11 March 2025

 

1. Overview

1.1 At Centrepoint Lifestyle Ltd, we are committed to providing high-quality resilience programs and services. This Refund Policy outlines the circumstances under which refunds may be issued for our courses, retreats, and other services.

1.2 As Centrepoint Lifestyle Ltd provides Digital Products and In-Person Services, as soon as you purchase you have access to all the content available on the platform or confirm your booking. Therefore, you hereby acknowledge that your purchase cannot be cancelled and that Centrepoint Lifestyle Ltd (the Seller) is not obliged to provide you with a refund.

1.3 Refunds for our Products and Services shall only be given in line with our terms & conditions:

  • If you meet the criteria under our Satisfaction Guarantee (for Individual Clients) or Assessment Period (for Corporate Clients)
  • If there is a technical issue that the Seller is responsible for, which has prevented you from accessing the Digital Product within 48 hours of purchasing
  • If a duplicate payment is made due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund
  • If your payment was not a genuine transaction (e.g. card fraud etc)

 

2. Digital Products and Online Courses

2.1 For digital products and online courses:

  • Once you have accessed the digital content, refunds are generally not provided due to the nature of digital products
  • If you are unable to access the content due to technical issues on our end within 48 hours of purchase, please contact us for assistance or a potential refund

 

3. Satisfaction Guarantee for Individual Clients

3.1 For private individual clients:

  • We offer a 14-day satisfaction period from the date of purchase
  • If you are not satisfied with our services within this period, you may request a refund by contacting us at [email protected]
  • To qualify for this refund:
    • You must have completed no more than 30% of the course content
    • You must provide specific feedback about why the program did not meet your expectations
    • You must have made a reasonable attempt to implement the strategies provided
    • You must provide evidence that all suggested actions within the course content already consumed have been completed by you

3.2 Evidence to support the above must be provided with clear indication as to dates and genuine effort on your part to apply actions from the course. The evidence will be reviewed by the Seller who will make the ultimate decision as to your eligibility for a refund.

 

4. Corporate Client Assessment Period

4.1 For business and corporate clients:

  • We provide a 30-day assessment period from the date of purchase
  • If our services do not meet your organisation's needs within this period, you may request a refund by contacting us at [email protected]
  • To qualify for this refund:
    • Your organisation must not have consumed more than 30% of the program content
    • You must provide detailed feedback about why the program did not align with your organisational needs
    • You must have participated in any scheduled consultation or onboarding calls
    • The request must be made by an authorised representative of your organisation
    • You must provide evidence that the recommended implementation steps have been followed

4.2 The request must be submitted by an authorised representative of your organisation. All evidence will be reviewed by Centrepoint Lifestyle Ltd, who will make the final determination regarding refund eligibility.

 

5. In-Person Retreats and Events

5.1 For in-person retreats, workshops and events:

  • Cancellations made 30+ days before the event start date: Full refund minus a 10% administrative fee
  • Cancellations made 15-29 days before the event: 50% refund
  • Cancellations made 0-14 days before the event: No refund available
  • We may offer the option to transfer your booking to another person or to a future event at our discretion

 

6. Cancelling Split Payments

6.1 If you have been offered a split payment plan, you become immediately liable to pay the full fee to the Seller as soon as you have ordered the Product. If you wish to cancel your purchase, we will provide a refund only where the refund is requested within 14 days of your initial purchase and you have not accessed more than 10% of the content.

 

7. Change of Mind & Early Termination

7.1 Even if you made an accidental purchase, changed your mind, or realised that there are legitimate reasons why the Product is not suitable for you, we will not be able to refund you unless you meet the criteria specified in our Satisfaction Guarantee or Assessment Period sections.

 

8. Technical Issues

8.1 The Product may present technical issues which relate to your device and operating software, or other applications you have installed which can interfere with the Product's performance. Issues of this nature are not necessarily the result of an oversight during the Product's development and may therefore often be out of the Seller's control.

8.2 Nonetheless, the Seller shall always strive to rectify these issues in a timely manner to ensure the Product's optimum performance for all customers. If the Seller is actively trying to resolve these technical issues, and these issues are not detrimental to your overall access and usage of the Product, experiencing them will not constitute grounds for a refund.

 

9. Exceptional Circumstances

9.1 We understand that exceptional circumstances may arise. In cases of serious illness, bereavement, or other significant life events, please contact us directly to discuss your situation. We will review these cases individually.

 

10. How to Request a Refund

10.1 To request a refund, please email us at [email protected] with:

  • Your full name
  • Order/booking reference
  • Date of purchase
  • Reason for refund request
  • For satisfaction guarantee claims: Detailed feedback about your experience and required evidence as outlined above

10.2 We aim to respond to all refund requests within 5 business days.

 

11. Payment Processing

11.1 Approved refunds will be processed back to the original payment method within 10 business days of approval.

 

12. Non-Refundable Items

12.1 The following are generally non-refundable:

  • Administrative fees
  • Transaction processing fees
  • Services that have been fully delivered
  • Custom or bespoke programs developed specifically for a client

 

13. Contact Us

If you have any questions about this Refund Policy, please contact us at: