Centrepoint
An executive holding still and in focus as a room of people moves around him.

People Sustainability & Strategy

Your people are one of your biggest investments.

We help you get more from them, by finding and cutting hidden people costs and improving how your workforce performs.

Take the Pressure Test A few minutes, free and confidential.

People Sustainability & Strategy

Your people are one of your biggest investments.

We help you get more from them, by finding and cutting hidden people costs and improving how your workforce performs.

Absencemeans someone else picks up the work.

Every personwho leaves costs time and money to replace.

Too much work,for too long, wears good people down.

Behind every number is a human being.

Experience across demanding organisations

British ArmyBritish Army Metropolitan PoliceMet Police FuramaFurama BritChamBritCham EastridgeEastridge

People costs hide in plain sight.

What is it costing your business?

The number tells you what it costs. It doesn’t tell you why.

$310K–$576K

Estimated hidden people cost, a year

across 750 people, before it ever appears as a single line on a report.

Turnover

Replacement, hiring and ramp-up costs associated with people who leave.

Absence

Working days lost above a healthy benchmark, and the cover they require.

Lost capacity & disengagement

The productivity gap between people who are present and people who are engaged.

Wasted spend

Benefit and wellbeing expenditure with little measurable return.

Illustrative model anchored to a reference team of 750 people at an average salary of $60,000. Each figure scales with your inputs.

Take the Pressure Test A few minutes, free and confidential.

People Sustainability

What is People Sustainability?

People Sustainability is an organisation’s ability to develop, support and retain a healthy, capable and productive workforce over time. It recognises that long-term business performance depends not only on attracting the right talent, but also on creating the conditions for people to perform sustainably throughout their working lives.

AI is changing every industry, and it’s changing how people work. Staying sustainable means looking after your people, your leaders and your culture while that happens, not after.

We think AI should help you be more human at work, not less. Let it take the admin, so leaders have time for the conversations that keep good people. AI is a tool, and your people are the business.

It covers:

  • Keeping good people, and the cost of losing them
  • Absence, burnout and lost capacity
  • Leaders and managers who can keep a sustainable pace

What affects your people affects your business. How we work: Identify, Develop, Sustain. Three steps, working with both the organisation and the people inside it.

Step 1: Identify.

We start by finding where pressure is building and what it’s costing you. Pulse, our confidential survey, and short diagnostics show the hidden people costs team by team.

Pulse dashboard: people view, one row per person behind the numbers
PeopleA quick view of your whole team: who’s under pressure, who’s thriving.
Pulse dashboard: leaders view, where pressure sits by manager
LeadersA radar of your leaders: where they’re strong, where they’re stretched.
Pulse dashboard: organisation score over time
OrganisationOne score for the whole organisation’s health, tracked over time.
Pulse dashboard: departments compared side by side
DepartmentsEvery department compared side by side, so problems can’t hide.
Pulse dashboard: cost ledger of absence, turnover and burnout
Impact LedgerA ledger of every action taken, and whether it actually worked.

Pulse

See the person behind the data.

Explore Pulse →

Once we can see it clearly, we know exactly where to act.

Step 2: Develop.

Next, we put the right support where the data points. That can be leadership development, executive coaching, workshops, or Built To Last, our 12-week programme for the whole person.

What we do depends on what the data shows.

People Strategy & ReviewsStrategy · diagnostics · prioritiesTap for more
People Strategy & Reviews

We look at what your people data actually shows and help you decide what matters most. No dashboard for its own sake, just priorities and the changes to back them.

Tap to close
Executive CoachingOne-to-one support for senior leadersTap for more
Executive Coaching

One to one coaching with our executive leadership expert, designed around your specific situation and needs.

Tap to close
Leadership & Manager DevelopmentManagers · leaders · teamsTap for more
Leadership & Manager Development

We sit down with your team to understand what’s going right and what’s going wrong within your culture. Then we come up with a course of action to make it better.

Tap to close
WorkshopsTargeted sessions around specific issuesTap for more
Workshops

Hands-on sessions built around the specific issue your team is facing right now. No generic training day, no filler.

Tap to close
Built To Last12-week whole-person development programmeTap for more
Built To Last

Built To Last is our 12-week programme that works on your mind, body, behaviour, connection and purpose, so the change actually sticks.

Tap to close
Leadership & Team RetreatsImmersive off-site developmentTap for more
Leadership & Team Retreats

Immersive retreats that get your leadership team out of the day to day, away from the business, to reset and reconnect properly.

Tap to close

Step 3: Sustain.

Then we help the changes stick. We repeat Pulse, track what changed, and stay on hand as advisers, so the gains don’t fade after the first few months.

Hidden people cost across twelve months

90-day sprint $1.8M $2.7M $3.6M $4.5M 036912 months Hidden people cost (USD) $4.3M $3.7M $2.4M

This is where most programmes stop.

Without embedding, it drifts back.

We stay on; the habits hold.

Illustrative, not a forecast. Based on 750 people on $60,000. Replacing someone costs 0.5 to 2 times their salary (Gallup, 2019). In an Army regiment of 800 that Daniel advised, stress-related absence fell 60%.

Change is whatremains afterwards.

The cost of not acting

What acting returns

4 in 1041% of employees feel a lot of stress on a normal workdayGallup, State of the Global Workplace, 2024
$30,000 to $120,000to replace one employee on a $60,000 average salaryGallup, 2019 0.5 to 2 times salary
60%↓ stress-related absence An Army regiment of 800 that Daniel advised. Not a published study.
$4 back for $1returned for every dollar spent treating depression and anxietyWHO study, The Lancet Psychiatry, 2016
23% more profitableand 78% less absenteeism, highly engaged teams vs the least engagedGallup Q12 Meta-Analysis, 11th Edition, 2024

The founders

Meet Daniel and Lily.

Daniel James, co-founder of Centrepoint, black and white portrait.
Daniel JamesCo-Founder

Army Commando Officer · Defence Health & Wellbeing · Coach

Daniel built and lost a multi-million-pound business in his early twenties, then rebuilt through personal training and coaching.

He spent nearly a decade as an Army Commando Officer, leading soldiers through operations, deployments and demanding environments, then served as a Defence Health & Wellbeing Adviser and Level 4 nutritionist across a 3,000-person organisation.

Daniel’s path into Centrepoint was anything but linear.

In his early twenties, he built a multi-million-pound business, then lost it and found himself homeless. He rebuilt through personal training and life coaching.

He spent nearly a decade as an Army Commando Officer, commanding a squadron of around 300 spread across 17 countries. His last post was at Sandhurst. He was an Assistant Chief Instructor there, teaching new officers to lead. He later became a Defence Health & Wellbeing Adviser and qualified Level 4 nutritionist, working across a 3,000-person organisation to support health, resilience and deployability.

That combination of lived experience, coaching and organisational leadership now shapes his work at Centrepoint: understanding the human behind the performance, not just the metrics.

Outside Centrepoint

Daniel competes in Brazilian Jiu-Jitsu, coaches adults’ and kids’ classes, and runs a men’s circle in central Vietnam.

Lily James, co-founder of Centrepoint, black and white portrait.
Lily JamesCo-Founder

Corporate Talent · Human Health · People Coach

Lily began in international recruitment and talent acquisition inside FTSE-listed businesses, seeing first-hand how organisations make decisions about people.

She then moved deeply into human health and behaviour, training across yoga, Ayurveda, naturopathy and movement.

Lily’s work sits at the intersection of people, health and behaviour.

She began her career in international recruitment and talent acquisition, working inside FTSE-listed businesses and seeing first-hand how organisations make decisions about people.

She later moved deeply into human health and development, training across yoga, Ayurveda, naturopathy, movement and wellbeing coaching. That combination now shapes her work at Centrepoint: helping organisations understand the individual behind the data and giving people the health literacy, self-awareness and knowledge needed to create lasting change.

Outside Centrepoint

Lily runs a women’s circle, is passionate about natural women’s health, and homeschools her children. Together with Dan, she runs couples workshops.

The people who built the Centrepoint Method are the people who deliver it.

Meet Daniel & Lily →

The whole human

The human does not reset at 9am.

Work affects life.
Life affects work.

We work with the organisation and the people inside it, including the pressures they face outside work.

What are your numbers not telling you?

You told us you have 750 people. Left unseen, that could cost you $2.8M–$5.1M a year.

What is that doing to you as a leader?

Take the Pressure Test →

A few minutes, free and confidential.