People Sustainability & Strategy · For organisations of 500+

Is the people side of your business sustainable?

We find what’s driving turnover, absence and disengagement, then fix it with you.

You can’t fix what you can’t see.We help businesses find and reduce hidden people costs while improving workforce performance.

IdentifySo first we help you see it: where turnover, absence and disengagement are building, and why,

Developthen we advise you on what to do about it, and help you do it,

Sustainand we stay until you can keep it going without us.

01What you can’t see

The costs nobody ever adds up

People costsAnnual report
Salaries · Benefits · TrainingOn the books
Where the report ends
TurnoverHiring and training the replacementNever added up
AbsenceSick days, and whoever covers themNever added up
DisengagementPeople at work, but doing less than they couldNever added up
Wasted spendBenefits and programmes that change nothingNever added up
Hidden costs found4 of 4
Show this for:

You’ve been able to see this for years; what you haven’t had is a number the board will listen to, and that’s what we give you.

Put your own numbers in

02How we work

Three steps, always in this order

What we see in the first decides what we do in the other two.

IdentifySee what’s really going on
DevelopAdvice first, then delivery
SustainKeep it going without us
Step 1 · Workforce intelligence and people analytics

Identify

First we help you see what’s actually going on.

PULSE is our workforce diagnostic. Answers are anonymous and only shown for groups of ten or more, so leaders see what their people are telling them without anyone being exposed. We read it alongside the records you already hold: who’s leaving, who’s off sick and which teams are struggling.

PULSE is our workforce diagnostic: anonymous, and shown only for groups of ten or more.

30% UNDER PRESSURE 84 people Doing well 22%Under pressure 30%Struggling 29%In crisis 19%
Peoplehow many are under pressure, and how many are doing well
Effort isn’t the issue. Capacity is. The Bottleneck The Sacrifice The Trust Deficit The People Drain The Wellbeing Gap
Leaderswhere each one is strong, and where they’re under strain
ORGANISATION HEALTH SCORE 46 /100 Elevated risk Down 6 points over 7 weeks,from 52. 7 weeks agoNow
Organisationone score, tracked over time
WHERE THE PRESSURE ACTUALLY SITS
Departmentsside by side, so nothing hides
THE IMPACT LEDGERRecognition score, week by week 3.63.43.23.0 6 Jul3 Aug24 Aug WITH AN ACTIONWITHOUT ONE
Impact Ledgerwhat was done, and whether it worked

PULSE: see the person behind the data.

Step 2 · People strategy, advice and delivery

Develop

Then we advise you on what to do, and help you do it.

You get a short list of what to fix first and what to leave alone; some of the work we deliver ourselves, and where it sits outside our field we bring in a specialist and stay accountable for how it’s delivered.

A short list of what to fix first, then the work itself.

Step 3 · An ongoing People Sustainability partnership

Sustain

Then we stay until you can keep it going without us.

The aim is that your leaders see a problem coming and deal with it themselves, so we keep running this loop with you until it’s simply how you work.

We run this loop with you until it is simply how you work.

PULSE THE LOOP You said We heard What we’re doing about it How we keepit going

03Ways to work with us

Three starting points

For organisations of 500 people or more. Each one includes everything in the one before it, and none is off the shelf: we build every engagement around what we find.

What we work on: retention, absence, productivity, engagement and leadership.

30 days

30-Day Diagnostic

AdviceA findings session

  • The leadership Pressure Test
  • An anonymous staff check-in
  • PULSE live for 30 days
  • One workshop built from the findings
  • An executive summary
Recommended 90 days

90-Day Engagement

A compressed diagnostic in weeks 1–2, then:

AdviceA people strategy

  • Weeks 3–8We fix what the data shows, with targeted workshops and leadership work.
  • ThroughoutPULSE stays live.
  • Week 12A board-ready summary.
12 months

12-Month Partnership

Everything in the 90-Day Engagement, then a year curated around your goals:

AdviceCurated advisory

  • A full year of PULSE
  • Workshops and strategy reviews
  • One-to-one executive sessions

And, depending on your goals

  • A corporate retreat
  • More hands-on workshops
  • An interactive course
  • Live Zoom Q&A sessions with Daniel

Based on Pressure Test responses, April to October 2026.

  1. 01Identify

    What we found

    Share scoring 7+ out of 10 (high pressure) in each area.

  2. 02Develop

    What we’d do first

    • A short anonymous team pulse on speaking up
    • A one-page view of turnover and absence costs against people spend
    One owner. One change each.
  3. 03Sustain

    What we’d measure

    Re-read at 30 days
    • Share scoring 7+ on Trust & Candour
    • Turnover and absence on that page

What shapes your proposal

  • Your sizeHow many people, teams and sites.
  • Who does the workHow much we deliver, and how much your own team does.
  • How long we stayThirty days, ninety days or a year.
  • What the diagnostic findsWe only propose what your results call for.

One fixed fee, agreed in writing before anything starts.

Not ready for ninety days? Start with the thirty, and decide the rest once you’ve seen what it finds.

See where you stand

We scope every engagement with you first, so the proposal you get is for your organisation and nobody else’s. We’re early, so our founding partners work directly with both of us and help shape the programme.

04Cost calculator

Your people are one of your biggest investments.

Here is a first, rough look at what the hidden part of that is costing you.

Illustrative assumptions

These shares of payroll are our working assumptions, not benchmarks. Each slider lowers or raises one of them, so set them to what you know about your own organisation.

Total with these shares$2.8M – $5.1M

Illustrative estimate $2.8M – $5.1M Estimated hidden people cost, a year Payroll $45M × 6.2% to 11.4%
Turnover–
Absence–
Disengagement–
Wasted spend–

Add those up and the question stops being what it costs, and becomes whether it can last.

05The idea

What is People Sustainability?

An organisation’s ability to develop, support and retain a healthy, capable and productive workforce over time.

Can your people keep this pace up, or are they slowly wearing out where you can’t see it?

We didn’t invent the idea; our job is measuring it, so you can see where you stand.

Time Performance Sustained: steadier, and it ends higher Pushed: fast, then it drops

Sustained: steadier, and it ends higherPushed: fast, then it drops

RetentionWho stays
AttendanceWho’s at work
EngagementWho’s committed
LeadershipWho can keep going

06Both sides

Your people are more than a metric.

A dashboard shows you the organisation, it rarely shows you the person, and performance sits where the two meet, which is why we work on both.

How this differs from the survey and training you already buy

  • A survey tells you how people feel.We also tell you what it is costing you.
  • Training teaches a skill.We find out first which skill is the problem.
  • Most reports end with the findings.We stay until the new habits last without us.

07Staying human through AI

AI should make leadership more human.

Left alone, the time AI saves fills with more work. We help you spend it on your people.

How leaders stay human through AI →

08Who you’ll work with

Daniel and Lily James

You work with both of us, and we bring in trusted specialists where it’s outside our field.

Daniel James, black and white portrait.

Daniel James

Army Commando Officer. Assistant Chief Instructor at the Royal Military Academy Sandhurst.

Lily James, black and white portrait.

Lily James

International recruitment and talent acquisition inside FTSE-listed businesses.

We’re both health and wellness coaches as well, which is why we see the person as clearly as the organisation.

More about us

Who we’ve worked with

  • British Army
  • Metropolitan Police
  • Furama Resort Danang
  • BritCham Vietnam
  • Eastridge

09Where to start

See where you stand

Take the Pressure Test

A short self-check for you as a leader. It is not a survey of your staff.

  • Free
  • A few minutes
  • Your result straight away

We ask for your email before showing your result.

See where you stand

Book a diagnostic conversation

Tell us what you’re seeing, and if we can’t help we’ll say so.

Book a diagnostic conversation
“I’ve gone through the pressure test and really like how simple and clear it is.”
Nujood Elmalik

You can’t fix what you can’t see.