Privacy Policy

Last updated: 11 March 2025

At Centrepoint Lifestyle Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

 

1. Important Information

1.1 Centrepoint Lifestyle Ltd is the controller responsible for your personal data (referred to as "we", "us", or "our" in this Privacy Policy).

1.2 If you have questions about this Privacy Policy or our privacy practices, please contact us at:

1.3 This Privacy Policy was last updated on the date shown above. We may update this policy from time to time and will notify you of significant changes.

 

2. The Data We Collect

2.1 Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

2.2 We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data: includes first name, last name, username or similar identifier, title
  • Contact Data: includes billing address, delivery address, email address, telephone numbers
  • Financial Data: includes payment card details (processed securely through our payment processors)
  • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
  • Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
  • Usage Data: includes information about how you use our website and services
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences

2.3 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

 

3. How We Collect Your Data

3.1 We use different methods to collect data from and about you including:

  • Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
  • Third parties: We may receive personal data about you from various third parties such as analytics providers, payment service providers, and marketing partners.

 

4. How We Use Your Data

4.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal obligation
  • Where you have given consent

4.2 Purposes for which we will use your personal data:

  • To register you as a new customer
  • To process and deliver your order
  • To manage our relationship with you
  • To administer and protect our business and website
  • To deliver relevant website content and advertisements to you
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
  • To make suggestions and recommendations to you about goods or services that may be of interest to you

4.3 Marketing: We may use your data to form a view on what we think you may want or need, or what may be of interest to you. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

4.4 You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

 

5. Data Security

5.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

5.2 We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5.3 We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

6. Data Retention

6.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6.3 In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

7. Your Legal Rights

7.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

7.2 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

7.3 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

 

8. Third-Party Links

8.1 Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

8.2 We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

9. Cookies

9.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

9.2 For detailed information on the cookies we use and the purposes for which we use them, see our Cookies Policy.

 

10. International Transfers

10.1 We may share your personal data within our group of companies and with external third parties, which may involve transferring your data outside the UK or European Economic Area (EEA).

10.2 Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or European Commission
  • Using specific contracts approved by the UK or European Commission which give personal data the same protection it has in the UK and Europe
  • Where we use providers based in the US, we may transfer data to them if they are part of an approved framework that requires them to provide similar protection to personal data shared between Europe and the US

 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: